Employee and Customer Satisfaction

Collaborative Research Solutions Surveys

• Net Promoter Score Analysis
• Needs assessment
• Survey design and development
• Survey administration
• Data analysis
• Report findings

Needs assessment

• Collaborative Research Solutions will understand the goals of the survey
• Use company’s goals to design and implement the survey

Survey Design and Development

• Write clear instructions
• Determine sample size
• Select appropriate open-ended and closed-ended questions
• Determine question scales
• Probability and nonprobability sampling techniques
• Sampling: Sampling can be Random sampling, Systemic sampling, Convenience sampling, Quota sampling, or Cluster sampling, or Snowball sampling
• Stratified sampling

Prenotification letter

• Increase response rate
• Motivate respondents

Pilot test survey

• Test survey for question clarification
• Maximize response rate
• Evaluate response bias
• Revise questions and skip patterns

Validate survey

• Content validity
• Criterion related validity
• Construct validity

Reliability

• Test-retest
• Split half
• Internal consistency

Survey Administration

• Trained telephone survey personal
• Paper-pencil using US mail
• Reminder postcards
• Surveys conducted in person
• Create and administer online surveys

Data analysis

• Descriptive statistics: Mean, mode, median, frequency and percentages
• Inferential statistics: T-test, ANOVA, Chi-square, Correlations, Regression tests, and factor analysis
• Confidence levels
• Confidence intervals

Report Findings

• Executive summary
• Purpose of survey
• Survey design
• Justify sample size
• Data analysis
• Discussion, implications, and recommendations

Contact us today for a free consultation